Cancellations, email changes, failed payments… the invisible work that eats up any newsroom's or nonprofit's hours. At Civio, we've handed it over to TobIAs, an AI agent that lives in our Slack and runs 100% locally: our donors' data never leaves the office. We'll share how we built it with open-source software, what it can do unsupervised (and what it can't), and the lessons we learned the hard way.
